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  1. Jira Service Management Data Center
  2. JSDSERVER-1693

Improve Wiki Markup Formatting in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update

      As of Service Desk Server 3.2.6, Panel, Code, and Noformat are working well.

      However, Table formatting is still not working as expected.

      Request

      As a JIRA Service Desk customer I'd like to have a better formatting for Wiki Markup, such as for Code Blocks, No Format, Panels or tables

      Problem

      Formatted text blocks in Agent comments are not formatted in the Customer Portal. This makes code, tables,

      How it looks in JIRA How it looks on JIRA Service Desk

      This is even harder to see when there is a lot of information in the comment, such as when replying to a customer with step-by-step guides or adding excerpts of logs.

      Suggestion

      Allow more space for the comments column and decrease the font size, as well as making noformat scrollable and improving the spacing and padding in code blocks and panels. For example, by simply making these changes in the CSS:

      .aui-page-panel-content
size: 100%
font-size: 15px

div.preformatted:nth-child(4) (for the noformat with scroll)
overflow-y: scroll
padding: 5px
margin-top: 8px
margin-bottom: 8px

div.panel:nth-child(3) (for the panel with light border)
border-style: solid;
padding: 5px;
margin-bottom: 8px;
margin-top: 8px;
border-color: #CCCCCC;

      It would look at least a little bit better:

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              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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                Created:
                Updated:
                Resolved: