Restricting 'Delete' permission should NOT count as a permission scheme error

XMLWordPrintable

    • 28
    • 48

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Current Behavior

      In a Jira Service Management project, the "Delete Issues" permission includes the following:

      • Project Role (Administrators)
      • Project Role (Service Desk Team)
      • Service Desk Customer - Portal Access

      Removing these permissions causes Jira Service Management to present an error saying there is a problem with the permission scheme that needs to be corrected.

      Suggested Change

      Make it so that changes to the "Delete Issues" permission do not cause a Jira Service Management permission scheme error.

      Example Use Case

      As an administrator, I don't want agents being able to delete tickets - it creates a hole in the ticket ID sequence and if that ticket/request has involved multiple agents then it's very confusing.

      I have changed the default permission scheme so that only administrators can delete issues, but now I'm getting a 'Permission scheme error'.

      I'm choosing to ignore it, but I'd MUCH prefer if it wasn't there

        1. image-2017-09-27-13-08-04-340.png
          image-2017-09-27-13-08-04-340.png
          206 kB
        2. image-2017-09-27-13-11-18-875.png
          image-2017-09-27-13-11-18-875.png
          133 kB

            Assignee:
            Unassigned
            Reporter:
            Oliver
            Votes:
            186 Vote for this issue
            Watchers:
            100 Start watching this issue

              Created:
              Updated: