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  1. Jira Service Management Data Center
  2. JSDSERVER-1256

Restricting 'Delete' permission should NOT count as a permission scheme error

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Current Behavior

      In a Jira Service Management project, the "Delete Issues" permission includes the following:

      • Project Role (Administrators)
      • Project Role (Service Desk Team)
      • Service Desk Customer - Portal Access

      Removing these permissions causes Jira Service Management to present an error saying there is a problem with the permission scheme that needs to be corrected.

      Suggested Change

      Make it so that changes to the "Delete Issues" permission do not cause a Jira Service Management permission scheme error.

      Example Use Case

      As an administrator, I don't want agents being able to delete tickets - it creates a hole in the ticket ID sequence and if that ticket/request has involved multiple agents then it's very confusing.

      I have changed the default permission scheme so that only administrators can delete issues, but now I'm getting a 'Permission scheme error'.

      I'm choosing to ignore it, but I'd MUCH prefer if it wasn't there

      Attachments

        Issue Links

          causes

          Suggestion - JSDSERVER-3657 Don't show permission scheme warnings if user becomes project admin after time of last changes to scheme

          • Gathering Interest
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1969 Warning Alerts for permission scheme should be dismissable

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4251 As a Service Desk Administrator, I want to be able to remove the Delete Issues permission from the Service Desk Customer Portal Access role.

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-1899 Modification of permission scheme should not result in warning

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-905 Project administrator is able to migrate Permission Scheme

          • Medium - Medium priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-1256 Restricting 'Delete' permission should NOT count as a permission scheme error

          • Gathering Interest
          supersedes

          Suggestion - JSDSERVER-1181 As an administrator I would like to hide the error message when removing issue deletion rights for agents

          • Closed
          mentioned in

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              Unassigned Unassigned
              6c8e2aa384e8 Oliver
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              Dates

                Created:
                Updated:

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