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  1. Jira Service Management Cloud
  2. JSDCLOUD-1256

Restricting 'Delete' permission should NOT count as a permission scheme error

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behavior

      In a JIRA Service Desk project the "Delete Issues" permission includes the following

      • Project Role (Administrators)
      • Project Role (Service Desk Team)
      • Service Desk Customer - Portal Access

      Removing these permissions causes JIRA Service Desk to present an error saying there is a problem with the permission scheme that needs to be corrected.

      Suggested Change

      Make it so that changes to the "Delete Issues" permission do not cause a JIRA Service Desk permission scheme error.

      Example Use Case

      As an administrator, I don't want agents being able to delete tickets - it creates a hole in the ticket ID sequence and if that ticket/request has involved multiple agents then it's very confusing.

      I have changed the default permission scheme so that only administrators can delete issues, but now I'm getting a 'Permission scheme error'.

      I'm choosing to ignore it, but I'd MUCH prefer if it wasn't there

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-4251 As a Service Desk Administrator, I want to be able to remove the Delete Issues permission from the Service Desk Customer Portal Access role.

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-1899 Modification of permission scheme should not result in warning

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-10837 JSM permission validator asks to grant to "Service Project Customer - Portal Access" users all permissions including Assign and Delete

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-1256 Restricting 'Delete' permission should NOT count as a permission scheme error

          • Gathering Interest
          supersedes

          Suggestion - JSDCLOUD-1181 As an administrator I would like to hide the error message when removing issue deletion rights for agents

          • Closed

          Activity

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              Unassigned Unassigned
              6c8e2aa384e8 Oliver
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              Dates

                Created:
                Updated: