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  1. Jira Service Management Data Center
  2. JSDSERVER-1899

Modification of permission scheme should not result in warning

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I modified the permission scheme of my JIRA Service Desk so that Customers and Service Desk Agents CANNOT delete issues. Doing so results in a warning stating that the "service desk project may not work as expected".

      This warning should not appear at all based on the minor permission scheme changes I made. My IT department does not believe that customers nor service desk agents should have permission to delete service desk issues. Only service desk administrators should have this privilege.

      I ended up reverting back to the original permission scheme because I was receiving too many emails from my service desk agents informing me of the warning they're getting.

      Please fix JIRA Service Desk so that a warning is NOT given when we make justifiable changes to the permission scheme.

            [JSDSERVER-1899] Modification of permission scheme should not result in warning

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011704 ] New: JAC Suggestion Workflow 3 [ 3649200 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665029 ] New: JAC Suggestion Workflow [ 3011704 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322261 ] New: Confluence Workflow - Public Facing v4 [ 2665029 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053652 ] New: JSD Suggestion Workflow - TEMP [ 2322261 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048814 ] New: JSD Suggestion Workflow [ 2053652 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279759 ] New: JSD Suggestion Workflow - TEMP [ 2048814 ]
            jonah (Inactive) made changes -
            Description Original: I modified the permission scheme of my JIRA Service Desk so that Customers and Service Desk Agents *CANNOT* delete issues. Doing so results in a warning stating that the "_service desk project may not work as expected_".

            This warning should not appear at all based on the minor permission scheme changes I made. My IT department does not believe that customers nor service desk agents should have permission to delete service desk issues. Only service desk administrators should have this privilege.

            I ended up reverting back to the original permission scheme because I was receiving too many emails from my service desk agents informing me of the warning they're getting.

            Please fix JIRA Service Desk so that a warning is *NOT* given when we make justifiable changes to the permission scheme.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1899].
              {panel}

            I modified the permission scheme of my JIRA Service Desk so that Customers and Service Desk Agents *CANNOT* delete issues. Doing so results in a warning stating that the "_service desk project may not work as expected_".

            This warning should not appear at all based on the minor permission scheme changes I made. My IT department does not believe that customers nor service desk agents should have permission to delete service desk issues. Only service desk administrators should have this privilege.

            I ended up reverting back to the original permission scheme because I was receiving too many emails from my service desk agents informing me of the warning they're getting.

            Please fix JIRA Service Desk so that a warning is *NOT* given when we make justifiable changes to the permission scheme.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1899 [ JSDCLOUD-1899 ]
            lingbo (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 255761 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue duplicates JSD-1256 [ JSD-1256 ]

              Unassigned Unassigned
              7baeb3c08e22 Juan Peraza
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                Created:
                Updated:
                Resolved: