Details
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Suggestion
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Resolution: Duplicate
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None
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
I modified the permission scheme of my JIRA Service Desk so that Customers and Service Desk Agents CANNOT delete issues. Doing so results in a warning stating that the "service desk project may not work as expected".
This warning should not appear at all based on the minor permission scheme changes I made. My IT department does not believe that customers nor service desk agents should have permission to delete service desk issues. Only service desk administrators should have this privilege.
I ended up reverting back to the original permission scheme because I was receiving too many emails from my service desk agents informing me of the warning they're getting.
Please fix JIRA Service Desk so that a warning is NOT given when we make justifiable changes to the permission scheme.
Attachments
Issue Links
- duplicates
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JSDSERVER-1256 Restricting 'Delete' permission should NOT count as a permission scheme error
- Gathering Interest
- is duplicated by
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JSDSERVER-1721 Allow admins to customise JIRA Service Desk permission schemes
- Closed
- relates to
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JSDCLOUD-1899 Modification of permission scheme should not result in warning
- Closed
- mentioned in
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