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  1. Jira Service Management Data Center
  2. JSDSERVER-1721

Allow admins to customise JIRA Service Desk permission schemes

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update as of 12 June 2015

      Hi everyone,
      We know the way permissions work in service desk projects is not optimal at the moment. This is something we are looking at. Thanks for your feedback!

      The JIRA Service Desk team

      We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all agents see this message:

      This would just be a minor annoyance, except that Project Admins are able to click the error and "upgrade" the permission scheme:

      Is there a way to hide or dismiss this message?

        1. Screen Shot 2015-03-30 at 12.06.58 PM.png
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        2. Screen Shot 2015-03-30 at 12.08.07 PM.png
          Screen Shot 2015-03-30 at 12.08.07 PM.png
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          Form Name

            [JSDSERVER-1721] Allow admins to customise JIRA Service Desk permission schemes

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012593 ] New: JAC Suggestion Workflow 3 [ 3647482 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665571 ] New: JAC Suggestion Workflow [ 3012593 ]

            Mert Karadağlı _ Köstebek Teknoloji _ added a comment -

            Hi,

            We are getting some warning at JSD 3.7.0. Are there any method to disable this warning?

            Mert Karadağlı _ Köstebek Teknoloji _ added a comment - Hi, We are getting some warning at JSD 3.7.0. Are there any method to disable this warning?
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324503 ] New: Confluence Workflow - Public Facing v4 [ 2665571 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053632 ] New: JSD Suggestion Workflow - TEMP [ 2324503 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048787 ] New: JSD Suggestion Workflow [ 2053632 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280311 ] New: JSD Suggestion Workflow - TEMP [ 2048787 ]
            jonah (Inactive) made changes -
            Description Original: {panel:title=Update as of 12 June 2015|bgColor=#f5f5f5}
            Hi everyone,
            We know the way permissions work in service desk projects is not optimal at the moment. This is something we are looking at. Thanks for your feedback!

            The JIRA Service Desk team
            {panel}

            We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all agents see this message:
            !Screen Shot 2015-03-30 at 12.06.58 PM.png!
             
            This would just be a minor annoyance, except that Project Admins are able to click the error and "upgrade" the permission scheme:
            !Screen Shot 2015-03-30 at 12.08.07 PM.png!
             
            Is there a way to hide or dismiss this message?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1721].
              {panel}

            {panel:title=Update as of 12 June 2015|bgColor=#f5f5f5}
            Hi everyone,
            We know the way permissions work in service desk projects is not optimal at the moment. This is something we are looking at. Thanks for your feedback!

            The JIRA Service Desk team
            {panel}

            We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all agents see this message:
            !Screen Shot 2015-03-30 at 12.06.58 PM.png!
             
            This would just be a minor annoyance, except that Project Admins are able to click the error and "upgrade" the permission scheme:
            !Screen Shot 2015-03-30 at 12.08.07 PM.png!
             
            Is there a way to hide or dismiss this message?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1721 [ JSDCLOUD-1721 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: sdt New: affects-server sdt

              mmcmahon Matthew McMahon (Inactive)
              31494d0c1023 Lillian Ho
              Votes:
              8 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: