Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-856

Option to "Hide/Ignore/Do not Remind me again" for notification in the top of a Service Desk Project

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, if we have configured Service Desk Project permission different with the default set of permission it will give the agent a warning. But, the service desk project permission or any other settings is not always need to be the same as the default settings, there is still a scenario where the permission need to be changed to adapt a certain behaviour of the agent would like to have.

      Therefore, it should be useful if there is an option to hide or remove the notification when an agent would like to have its own set of configuration. It is not have to remove it, to hide the notifiction to be not so obvious should be enough, where the agents could just clicked on it and review back the permission.

      The notification:

        1. sdsper.PNG
          sdsper.PNG
          9 kB

            [JSDSERVER-856] Option to "Hide/Ignore/Do not Remind me again" for notification in the top of a Service Desk Project

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011608 ] New: JAC Suggestion Workflow 3 [ 3649096 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664693 ] New: JAC Suggestion Workflow [ 3011608 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325590 ] New: Confluence Workflow - Public Facing v4 [ 2664693 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053492 ] New: JSD Suggestion Workflow - TEMP [ 2325590 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048613 ] New: JSD Suggestion Workflow [ 2053492 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280590 ] New: JSD Suggestion Workflow - TEMP [ 2048613 ]
            jonah (Inactive) made changes -
            Description Original: Currently, if we have configured Service Desk Project permission different with the default set of permission it will give the agent a warning. But, the service desk project permission or any other settings is not always need to be the same as the default settings, there is still a scenario where the permission need to be changed to adapt a certain behaviour of the agent would like to have.

            Therefore, it should be useful if there is an option to hide or remove the notification when an agent would like to have its own set of configuration. It is not have to remove it, to hide the notifiction to be not so obvious should be enough, where the agents could just clicked on it and review back the permission.

            The notification:
            !sdsper.PNG|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-856].
              {panel}

            Currently, if we have configured Service Desk Project permission different with the default set of permission it will give the agent a warning. But, the service desk project permission or any other settings is not always need to be the same as the default settings, there is still a scenario where the permission need to be changed to adapt a certain behaviour of the agent would like to have.

            Therefore, it should be useful if there is an option to hide or remove the notification when an agent would like to have its own set of configuration. It is not have to remove it, to hide the notifiction to be not so obvious should be enough, where the agents could just clicked on it and review back the permission.

            The notification:
            !sdsper.PNG|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-856 [ JSDCLOUD-856 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: rv New: affects-server rv
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 731126 ] New: JSD Suggestion Workflow [ 1280590 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: