Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-856

Option to "Hide/Ignore/Do not Remind me again" for notification in the top of a Service Desk Project

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, if we have configured Service Desk Project permission different with the default set of permission it will give the agent a warning. But, the service desk project permission or any other settings is not always need to be the same as the default settings, there is still a scenario where the permission need to be changed to adapt a certain behaviour of the agent would like to have.

      Therefore, it should be useful if there is an option to hide or remove the notification when an agent would like to have its own set of configuration. It is not have to remove it, to hide the notifiction to be not so obvious should be enough, where the agents could just clicked on it and review back the permission.

      The notification:

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: