Details
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Suggestion
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Resolution: Unresolved
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4
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9
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Current Behavior
In a JIRA Service Desk project the "Delete Issues" permission includes the following
- Project Role (Administrators)
- Project Role (Service Desk Team)
- Service Desk Customer - Portal Access
Removing these permissions causes JIRA Service Desk to present an error saying there is a problem with the permission scheme that needs to be corrected.
Suggested Change
Make it so that changes to the "Delete Issues" permission do not cause a JIRA Service Desk permission scheme error.
Example Use Case
As an administrator, I don't want agents being able to delete tickets - it creates a hole in the ticket ID sequence and if that ticket/request has involved multiple agents then it's very confusing.
I have changed the default permission scheme so that only administrators can delete issues, but now I'm getting a 'Permission scheme error'.
I'm choosing to ignore it, but I'd MUCH prefer if it wasn't there
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-4251 As a Service Desk Administrator, I want to be able to remove the Delete Issues permission from the Service Desk Customer Portal Access role.
- Closed
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JSDCLOUD-1899 Modification of permission scheme should not result in warning
- Closed
- is related to
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JSDCLOUD-10837 JSM permission validator asks to grant to "Service Project Customer - Portal Access" users all permissions including Assign and Delete
- Closed
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JSDSERVER-1256 Restricting 'Delete' permission should NOT count as a permission scheme error
- Gathering Interest
- supersedes
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JSDCLOUD-1181 As an administrator I would like to hide the error message when removing issue deletion rights for agents
- Closed