Restricting 'Delete' permission should NOT count as a permission scheme error

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behavior

      In a JIRA Service Desk project the "Delete Issues" permission includes the following

      • Project Role (Administrators)
      • Project Role (Service Desk Team)
      • Service Desk Customer - Portal Access

      Removing these permissions causes JIRA Service Desk to present an error saying there is a problem with the permission scheme that needs to be corrected.

      Suggested Change

      Make it so that changes to the "Delete Issues" permission do not cause a JIRA Service Desk permission scheme error.

      Example Use Case

      As an administrator, I don't want agents being able to delete tickets - it creates a hole in the ticket ID sequence and if that ticket/request has involved multiple agents then it's very confusing.

      I have changed the default permission scheme so that only administrators can delete issues, but now I'm getting a 'Permission scheme error'.

      I'm choosing to ignore it, but I'd MUCH prefer if it wasn't there

            Assignee:
            Unassigned
            Reporter:
            Oliver
            Votes:
            56 Vote for this issue
            Watchers:
            44 Start watching this issue

              Created:
              Updated: