Details
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Suggestion
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Resolution: Duplicate
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem
In our setup, we have a Service Desk project per customer. Most of the TEST setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/...) are specific for each TEST project.
Having tens of TEST projects, means each time the same SLAsetup needs to be configured manually:
- SLA metrics
- Calendars
- ...
.. while other specifically generated setup is not wanted:
- workflow
- screens
- issuetypes
- ...
Suggested resolution
Being able to control which defaults are used during 'create project' wizard, would be really helpful.
Alternatively, a clone/copy-from-existing SVD project would work as workaround -> if this were possible, we could use a template project to copy from.
Attachments
Issue Links
- is cloned from
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- Gathering Interest
- is duplicated by
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- Closed
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- Closed
- is related to
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- Closed
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- Closed
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- Gathering Interest
- relates to
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- Gathering Interest
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- Future Consideration
- mentioned in
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