In our setup, we have a Service Desk project per customer. Most of the TEST setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/...) are specific for each TEST project.
Having tens of TEST projects, means each time the same SLAsetup needs to be configured manually:
- SLA metrics
.. while other specifically generated setup is not wanted:
Being able to control which defaults are used during 'create project' wizard, would be really helpful.
Alternatively, a clone/copy-from-existing SVD project would work as workaround -> if this were possible, we could use a template project to copy from.