Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-81

Negotiated Dates capability - calculate SLA times based on dates on issue

    XMLWordPrintable

    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: SLA
    • Labels:
      None
    • UIS:
      6
    • Support reference count:
      13
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, SLA goals needs to be predefined and it's static. In some cases, we need to make it match with the Due Date field.

      Suggested Solution

      Capability to calculate SLA times based on a date custom field.

      Why this is important

      • This is needed to make sure the report is accurate
        • Example: SLA is breached before the due date and this is definitely not the right statistics for the high level management
      Original request

      Like in the legacy style oft eh VertygoSLA plugin, it's very, very important the support to Negotiated Dates, that are the unique alternative to accomplish SLA exceptions in daily operation.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              atlassian@3layer.com.br 3layer (expert)
              Votes:
              140 Vote for this issue
              Watchers:
              94 Start watching this issue

                Dates

                Created:
                Updated: