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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: SLA
Labels:
- affects-server

UIS:
19
Support reference count:
10
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Like in the legacy style of the VertygoSLA plugin, it's very, very important the support to Negotiated Dates, that are the unique alternative to accomplish SLA exceptions in daily operation.

Attachments

Issue Links

is duplicated by

JSDSERVER-1058 JIRA Service Desk does not support negotiated start / end times for SLAs.

Closed

JSDSERVER-68 Calculate SLAs based on dates in the issue

Closed

JSDSERVER-96 Negotiated times by custom date / time fields

Closed

JSDSERVER-1741 Allow dynamic duration SLAs

Closed

relates to

JSDSERVER-561 Ability to set reminders on issues at a specific date/time

Gathering Interest

JSDCLOUD-81 Negotiated Dates capability - calculate SLA times based on dates on issue

Future Consideration

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 5 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: 3layer (expert)

Votes:: 182 Vote for this issue

Watchers:: 112 Start watching this issue

Dates

Created:: 18/Oct/2013 3:20 PM

Updated:: 02/Apr/2024 2:09 AM