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Details

Type: Suggestion
Resolution: Unresolved
Component/s: SLA
Labels:

UIS:
690
Support reference count:
4
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

Currently, SLA goals needs to be predefined and it's static. In some cases, we need to make it flexible.

Why this is important

This is needed to make sure the report is accurate
- Example: SLA is breached before the due date and this is definitely not the right statistics for the high level management

Original request

My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

Attachments

Issue Links

duplicates

JSDCLOUD-81 Negotiated Dates capability - calculate SLA times based on dates on issue

Future Consideration

is duplicated by

JSDCLOUD-556 Get the "Goal" value of an SLA in a custom field or through REST

Closed

is related to

JSDCLOUD-556 Get the "Goal" value of an SLA in a custom field or through REST

Closed

JSDSERVER-1832 Dynamic SLA Goal in JSD

Closed

is action for: ENT-1515 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...

(3 mentioned in)

Activity

People

Assignee:: Manas Shukla

Reporter:: Mahesh Dubey

Votes:: 321 Vote for this issue

Watchers:: 127 Start watching this issue

Dates

Created:: 01/May/2015 6:53 AM

Updated:: 15 hours ago

Dynamic SLA Goal in JSM