Dynamic SLA Goal in JSD

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: SLA
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    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

            Assignee:
            Unassigned
            Reporter:
            Mahesh Dubey
            Votes:
            9 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: