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  1. Jira Service Management Data Center
  2. JSDSERVER-1832

Dynamic SLA Goal in JSD

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • SLA
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      My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

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            [JSDSERVER-1832] Dynamic SLA Goal in JSD

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012478 ] New: JAC Suggestion Workflow 3 [ 3647404 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665218 ] New: JAC Suggestion Workflow [ 3012478 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324241 ] New: Confluence Workflow - Public Facing v4 [ 2665218 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 1

              Unassigned Unassigned
              5a24e453eb10 Mahesh Dubey
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                Created:
                Updated:
                Resolved: