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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1832

Dynamic SLA Goal in JSD

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: SLA
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    • UIS:
      1
    • Support reference count:
      1
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      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

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          Suggestion - JSDCLOUD-1832 Dynamic SLA Goal in JSD

          • Gathering Interest

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              Assignee:
              Unassigned Unassigned
              Reporter:
              maheshdubey29 Mahesh Dubey
              Votes:
              8 Vote for this issue
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              7 Start watching this issue

                Dates

                Created:
                Updated: