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  1. Jira Service Management Data Center
  2. JSDSERVER-1832

Dynamic SLA Goal in JSD

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    • Resolution: Low Engagement
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

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          Suggestion - JSDCLOUD-1832 Dynamic SLA Goal in JSM

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              Unassigned Unassigned
              5a24e453eb10 Mahesh Dubey
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