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  1. Jira Service Management Cloud
  2. JSDCLOUD-556

Get the "Goal" value of an SLA in a custom field or through REST

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      The Goal value is very important in configuring the listeners or to implement any kind of automated behaviour using plugins. Could we have this value available through a custom field?

            [JSDCLOUD-556] Get the "Goal" value of an SLA in a custom field or through REST

            Lucas Silva added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of Dynamic SLA Goal in JSD which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Lucas Silva
            Jira Service Management Cloud team

            Lucas Silva added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of Dynamic SLA Goal in JSD which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Lucas Silva Jira Service Management Cloud team

              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
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