Allow dynamic duration SLAs

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: SLA
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a JSD admin, I want my requestors to specify a due date, and for the SLA to count down to then. This should be based on Due Date field, or another customfield of Date / Date Time type. For example:

      Bobby files a request with a due date of April 30th 5pm on April 1st 2PM. The SLA at creation would be 29 days and 3 hours, and would count down from there.

            Assignee:
            Unassigned
            Reporter:
            Boris Berenberg (Inactive)
            Votes:
            1 Vote for this issue
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              Created:
              Updated:
              Resolved: