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  1. Jira Service Management Data Center
  2. JSDSERVER-1741

Allow dynamic duration SLAs

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • SLA
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JSD admin, I want my requestors to specify a due date, and for the SLA to count down to then. This should be based on Due Date field, or another customfield of Date / Date Time type. For example:

      Bobby files a request with a due date of April 30th 5pm on April 1st 2PM. The SLA at creation would be 29 days and 3 hours, and would count down from there.

            Unassigned Unassigned
            bberenberg Boris Berenberg (Inactive)
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