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  1. Jira Service Management Data Center
  2. JSDSERVER-1741

Allow dynamic duration SLAs

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • SLA
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JSD admin, I want my requestors to specify a due date, and for the SLA to count down to then. This should be based on Due Date field, or another customfield of Date / Date Time type. For example:

      Bobby files a request with a due date of April 30th 5pm on April 1st 2PM. The SLA at creation would be 29 days and 3 hours, and would count down from there.

            [JSDSERVER-1741] Allow dynamic duration SLAs

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011226 ] New: JAC Suggestion Workflow 3 [ 3646503 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663804 ] New: JAC Suggestion Workflow [ 3011226 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322255 ] New: Confluence Workflow - Public Facing v4 [ 2663804 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053637 ] New: JSD Suggestion Workflow - TEMP [ 2322255 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048792 ] New: JSD Suggestion Workflow [ 2053637 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279394 ] New: JSD Suggestion Workflow - TEMP [ 2048792 ]
            jonah (Inactive) made changes -
            Description Original: As a JSD admin, I want my requestors to specify a due date, and for the SLA to count down to then. This should be based on Due Date field, or another customfield of Date / Date Time type. For example:

            Bobby files a request with a due date of April 30th 5pm on April 1st 2PM. The SLA at creation would be 29 days and 3 hours, and would count down from there.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1741].
              {panel}

            As a JSD admin, I want my requestors to specify a due date, and for the SLA to count down to then. This should be based on Due Date field, or another customfield of Date / Date Time type. For example:

            Bobby files a request with a due date of April 30th 5pm on April 1st 2PM. The SLA at creation would be 29 days and 3 hours, and would count down from there.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1741 [ JSDCLOUD-1741 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue duplicates JSD-81 [ JSD-81 ]

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: