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  1. Jira Service Management Cloud
  2. JSDCLOUD-1741

Allow dynamic duration SLAs

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    • Suggestion
    • Resolution: Duplicate
    • SLA
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a JSD admin, I want my requestors to specify a due date, and for the SLA to count down to then. This should be based on Due Date field, or another customfield of Date / Date Time type. For example:

      Bobby files a request with a due date of April 30th 5pm on April 1st 2PM. The SLA at creation would be 29 days and 3 hours, and would count down from there.

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          duplicates

          Suggestion - JSDCLOUD-81 Negotiated Dates capability - calculate SLA times based on dates on issue

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-1741 Allow dynamic duration SLAs

          • Closed

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              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
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                Updated:
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