Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-68

Calculate SLAs based on dates in the issue

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are using the trial of Service Desk across our work queue (pipeline) to evaluate the product

      Our SLAs for the queue are:

      Delivered within 1 week of business target date
      Moves to planned status at least 1 week before planned start date
      Moves to In Progress on ore before planned start date.

      This capability to have SLAs based on dates is critical, is there any indication of when this is likely to be available

            Unassigned Unassigned
            hardiefamily Liz Hardie
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: