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  1. Jira Service Management Data Center
  2. JSDSERVER-68

Calculate SLAs based on dates in the issue

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We are using the trial of Service Desk across our work queue (pipeline) to evaluate the product

      Our SLAs for the queue are:

      Delivered within 1 week of business target date
      Moves to planned status at least 1 week before planned start date
      Moves to In Progress on ore before planned start date.

      This capability to have SLAs based on dates is critical, is there any indication of when this is likely to be available

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          duplicates

          Suggestion - JSDSERVER-81 Negotiated Dates capability - calculate SLA times based on dates on issue

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-68 Calculate SLAs based on dates in the issue

          • Closed

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              Unassigned Unassigned
              hardiefamily Liz Hardie
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              Dates

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                Updated:
                Resolved:

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