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  1. Jira Service Management Cloud
  2. JSDCLOUD-68

Calculate SLAs based on dates in the issue

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    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are using the trial of Service Desk across our work queue (pipeline) to evaluate the product

      Our SLAs for the queue are:

      Delivered within 1 week of business target date
      Moves to planned status at least 1 week before planned start date
      Moves to In Progress on ore before planned start date.

      This capability to have SLAs based on dates is critical, is there any indication of when this is likely to be available

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          duplicates

          Suggestion - JSDCLOUD-81 Negotiated Dates capability - calculate SLA times based on dates on issue

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-68 Calculate SLAs based on dates in the issue

          • Closed

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              Unassigned Unassigned
              hardiefamily Liz Hardie
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              Dates

                Created:
                Updated:
                Resolved: