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  1. Jira Service Management Cloud
  2. JSDCLOUD-12377

Ability to set reminders on issues at a specific date/time

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    • Suggestion
    • Resolution: Unresolved
    • None
    • 34

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Often support tickets need to have the ability to set reminders. the customer who raised the ticket may not be available or you have booked in an installation or update for a certain time they are free to limit service disruption.

      Date due should have the time and you should be able to set reminders via an email nag or hip chat notification etc. + Team Calendar integration with Time and reminder would be a plus.

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          is related to

          Suggestion - JRACLOUD-5474 Add notification event "due in X days" to trigger a reminder mail

          • Gathering Interest

          Suggestion - JSDSERVER-561 Ability to set reminders on issues at a specific date/time

          • Gathering Interest

          Suggestion - JSDCLOUD-81 Negotiated Dates capability - calculate SLA times based on dates on issue

          • Future Consideration
          mentioned in

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            People

              89403358cf11 Charlie Gavey
              85dd5b62f8c4 Ben Arundel
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              Dates

                Created:
                Updated: