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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Queues
Labels:
None

UIS:
8
Support reference count:
3
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Update from Atlassian: 20th December 2023

"Queue Groups" Will begin rolling out to Jira Service Management Enterprise next week (27th December). You can read this blog for more details on the feature here

Thanks,

Ash Young

Within a big IT department you have many teams and all have different needs to view their issues.
They're not interested in all queues, they want only see there queues and there issues.

Please add a way where you can have different sets of queues which can be changed like dashboard.

Attachments

Issue Links

is related to

JSDCLOUD-1954 Allow Security Level for Service Desk Queues

Closed

JSDSERVER-639 Abbility to have multiple queue views for different teams within Service Desk

Gathering Interest

relates to

JSDCLOUD-2941 Project sidebar links fallback for non agents

Closed

JSDCLOUD-366 Ability to show/hide Queues with specific users/groups

Reviewing

JSDCLOUD-1034 Queue containing issues from multiple service desks

Future Consideration

JST-706099 Loading...

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(1 relates to, 12 mentioned in)

Activity

People

Assignee:: Ash Young

Reporter:: Tim Eddelbüttel

Votes:: 88 Vote for this issue

Watchers:: 62 Start watching this issue

Dates

Created:: 13/Jul/2014 4:14 PM

Updated:: 1 week ago 2:13 AM