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  1. Jira Service Management Cloud
  2. JSDCLOUD-366

Ability to show/hide Queues with specific users/groups

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The driving use case for this request is essentially the same as JSD-285, but rather than grouping queues, it would be preferable to be able to show/hide Queues. Many of our groups never need to be able to see queues other than their own, and the grouping ability would not really reduce the density of the Queues page for them.

      Much like Jira Filters can be shared, it would be great if Service Desk allowed queues to made available to specific users/groups or everyone.

       
      Workaround 

      • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

      https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

              rcrossman@atlassian.com Rachel Crossman
              052065e2dd28 Erik Berg
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                Created:
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