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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The driving use case for this request is essentially the same as JSD-285, but rather than grouping queues, it would be preferable to be able to show/hide Queues. Many of our groups never need to be able to see queues other than their own, and the grouping ability would not really reduce the density of the Queues page for them.

      Much like Jira Filters can be shared, it would be great if Service Desk allowed queues to made available to specific users/groups or everyone.

       
      Workaround 

      • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

      https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

            [JSDCLOUD-366] Ability to show/hide Queues with specific users/groups

            We need this. Would make a huge difference!

            Judy Forrister added a comment - We need this. Would make a huge difference!

            eb added a comment -

            needed here

            eb added a comment - needed here

            Rahil added a comment - - edited

            Is this pending since 2014? Whats the current status of this request?

            Rahil added a comment - - edited Is this pending since 2014? Whats the current status of this request?

            We just moved to Jira, disappointing our previous system that was very basic could do this, Yet Jira cant

            Michael Yenco added a comment - We just moved to Jira, disappointing our previous system that was very basic could do this, Yet Jira cant

            when will implement it?!!!! Other service desk platforms have this feature but no JSM! Very disappointed on this

            low jian liang added a comment - when will implement it?!!!! Other service desk platforms have this feature but no JSM! Very disappointed on this

            Aslam K M added a comment -

            Workaround 

            • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

            https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

            Aslam K M added a comment - Workaround   We can implement access restrictions to queues by leveraging the Jira Issue Security Feature. https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

            Sushant Mulgaonkar added a comment - https://getsupport.atlassian.com/browse/JST-818008

            Was directed here after requesting the same thing through support and am dismayed to see it's been an outstanding request for so long. This is really a basic feature and is unfortunate it's not available. 

            Geoffrey Frock added a comment - Was directed here after requesting the same thing through support and am dismayed to see it's been an outstanding request for so long. This is really a basic feature and is unfortunate it's not available. 

            Nico added a comment -

            I am puzzled that this isn't already a feature. It seems like a feature that everyone would want. For example, I want to be able to see all my open requests, and the ones owned by some people on my team, in addition to unassigned ones with certain attributes. No other person would want the same view and I don't want to clog up the list of queues.

            Nico added a comment - I am puzzled that this isn't already a feature. It seems like a feature that everyone would want. For example, I want to be able to see all my open requests, and the ones owned by some people on my team, in addition to unassigned ones with certain attributes. No other person would want the same view and I don't want to clog up the list of queues.

            nshawcross added a comment -

            Agents have the ability to cherry pick issues at the moment and they are working issues that are not for their team. If this tool is a serious contender for a contact center system it needs to have this.

            nshawcross added a comment - Agents have the ability to cherry pick issues at the moment and they are working issues that are not for their team. If this tool is a serious contender for a contact center system it needs to have this.

              mchaudhry Megha
              052065e2dd28 Erik Berg
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                Created:
                Updated: