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  1. Jira Service Management Cloud
  2. JSDCLOUD-1954

Allow Security Level for Service Desk Queues

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-366 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a Service Desk administrator, I could have different team to handle different kind of request. It will be great if we could set a security level for Queues, so that I could assign different queues to different team based on the ticket they handle.

       

      Workaround 

      • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

      https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

          Form Name

            [JSDCLOUD-1954] Allow Security Level for Service Desk Queues

            Aslam K M added a comment -

             
            Workaround 

            • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

            https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

            Aslam K M added a comment -   Workaround   We can implement access restrictions to queues by leveraging the Jira Issue Security Feature. https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

            Eduardo Oliveira - Mindpro Apps added a comment -

            Hi everyone,

             

            We noticed that this improvement wasn't delivered for a while. So while these features are not available natively in Jira, and if you're open to using a third-party app, I would like to present an alternative solution - Mindpro Lineup Cross Project Queues for JSM (https://mindpro.solutions/lineup-app)

             

            Mindpro Lineup is a cloud app for Jira and JSM that allows you to create, share and manage cross-project queues containing issues from multiple service desks. In a nutshell, with this app, you can:

             

            • Create cross-project queues from multiple portals
            • Import queues from Jira Service Management projects
            • Configure queues' visibility and access using group-based permissions
            • Prioritize issues and add queues in a Team Priority section
            • Customize specific columns for each queue view
            • Search and filter issues inside the queue with dynamic filters
            • Save filters and add custom tabs views inside queues
            • Create a multi-level structure of groups (folders) to organize queues better
            • Hide unused queues for better clarity and team focus
            • Setup advanced permissions for specific groups to create, edit and manage queues
            • Learn more at: https://mindpro.solutions/lineup-app

             

            Ps: We understand that adding more plugins or paying more for certain features is not always feasible when they should be native. However, if you're open to using a third-party app, we can grant you up to 50% off your license for up to one year. To do so, use the following discount codes (according to your billing cycle): Monthly Billing code: MQSMLINEUPMONTHLY or Annual Billing code: MQSMLINEUPANNUAL

             

            Regards, 
            Eduardo from the Mindpro team

            Eduardo Oliveira - Mindpro Apps added a comment - Hi everyone,   We noticed that this improvement wasn't delivered for a while. So while these features are not available natively in Jira, and if you're open to using a third-party app, I would like to present an alternative solution - Mindpro Lineup Cross Project Queues for JSM ( https://mindpro.solutions/lineup-app )   Mindpro Lineup is a cloud app for Jira and JSM that allows you to create, share and manage cross-project queues containing issues from multiple service desks. In a nutshell, with this app, you can:   Create cross-project queues from multiple portals Import queues from Jira Service Management projects Configure queues' visibility and access using group-based permissions Prioritize issues and add queues in a Team Priority section Customize specific columns for each queue view Search and filter issues inside the queue with dynamic filters Save filters and add custom tabs views inside queues Create a multi-level structure of groups (folders) to organize queues better Hide unused queues for better clarity and team focus Setup advanced permissions for specific groups to create, edit and manage queues Learn more at: https://mindpro.solutions/lineup-app   Ps: We understand that adding more plugins or paying more for certain features is not always feasible when they should be native. However, if you're open to using a third-party app, we can grant you up to 50% off your license for up to one year . To do so, use the following discount codes (according to your billing cycle): Monthly Billing code: MQSMLINEUPMONTHLY or Annual Billing code: MQSMLINEUPANNUAL   Regards,  Eduardo from the Mindpro team

            Katarzyna Pawlak added a comment -

            @Daniel Watania, I want to proudly announce that our Queues for Jira Service Desk app solves this problem. You can create queues which visibility will be restricted to specific groups. This app is available for both Jira Server and Jira Cloud. Please check it on the Marketplace.

            If you have any question, don’t hesitate to e-mail us at contact@intenso.support

             

            https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/cloud/overview

            Best regards,

            Katarzyna

            Katarzyna Pawlak added a comment - @Daniel Watania, I want to proudly announce that our Queues for Jira Service Desk app solves this problem. You can create queues which visibility will be restricted to specific groups. This app is available for both Jira Server and Jira Cloud. Please check it on the Marketplace. If you have any question, don’t hesitate to e-mail us at contact@intenso.support   https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/cloud/overview Best regards, Katarzyna

              Unassigned Unassigned
              dwatania@atlassian.com Daniel Watania (Inactive)
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