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  1. Jira Service Management Cloud
  2. JSDCLOUD-1954

Allow Security Level for Service Desk Queues

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-366 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a Service Desk administrator, I could have different team to handle different kind of request. It will be great if we could set a security level for Queues, so that I could assign different queues to different team based on the ticket they handle.

       

      Workaround 

      • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

      https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

            Unassigned Unassigned
            dwatania@atlassian.com Daniel Watania (Inactive)
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              Created:
              Updated:
              Resolved: