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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Queues
Labels:
None

UIS:
4
Support reference count:
4
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Within a big IT department you have many teams and all have different needs to view there issues.
There not interested in all queues, they want only see there queues and there issues.

Please add a way where you can have different sets of queues which can be changed like dashboard.

Attachments

Issue Links

is related to

JSDSERVER-1954 Allow Security Level for Service Desk Queues

Gathering Interest

relates to

JSDCLOUD-639 Ability to have multiple queue views for different teams within Service Desk

In Progress

JSDSERVER-2941 Project sidebar links fallback for non agents

Closed

JSDSERVER-366 Ability to show/hide Queues with specific users/groups

Gathering Interest

JSDSERVER-1034 Queue containing issues from multiple service desks

Gathering Interest

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(5 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Tim Eddelbüttel

Votes:: 98 Vote for this issue

Watchers:: 49 Start watching this issue

Dates

Created:: 13/Jul/2014 4:14 PM

Updated:: 20/Feb/2024 2:51 AM

Abbility to have multiple queue views for different teams within Service Desk