Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: API and Integrations, Queues
Labels:

UIS:
19
Support reference count:
23
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

As an administrator I would like the ability to create queues for my agents that include issues from multiple service desks.

Attachments

Issue Links

duplicates

JSDSERVER-2085 Global Service Desk Queues Backend

Closed

JSDSERVER-2273 Queue containing issues from non Service Desk projects

Closed

is duplicated by

JSDSERVER-2145 Allow agents to access multiple service desk at once

Closed

is related to

JSDCLOUD-689 Allow Multiple Projects to use one Service Desk Portal

Closed

JSDSERVER-727 As agent of some team i want see all projects in one "team queues"

Closed

JSDSERVER-639 Abbility to have multiple queue views for different teams within Service Desk

Gathering Interest

relates to

JSDSERVER-2116 n:1 relation for Service Desk: multiple projects, one Service Desk

Gathering Interest

JSDCLOUD-1034 Queue containing issues from multiple service desks

Future Consideration

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is related to, 2 relates to, 13 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Tim Evans (Inactive)

Votes:: 326 Vote for this issue

Watchers:: 154 Start watching this issue

Dates

Created:: 04/Nov/2014 7:07 AM

Updated:: 05/Apr/2024 2:50 AM