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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: None
Labels:
- affects-server

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal.

Attachments

Issue Links

duplicates

JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

Closed

is duplicated by

JSDSERVER-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

Closed

is related to

JSDSERVER-512 Using the default Service Desk Permissions doesn't direct customers to Service Desk

Closed

JSDSERVER-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

Closed

relates to

JSDCLOUD-36 As an Admin I would like to force users to only use the Customer Portal to create issues

Closed

Activity

People

Assignee:: Unassigned

Reporter:: Dave C

Votes:: 52 Vote for this issue

Watchers:: 42 Start watching this issue

Dates

Created:: 10/Oct/2013 4:58 AM

Updated:: 19/Sep/2019 5:55 AM

Resolved:: 10/Feb/2014 6:19 AM