Highest Issue Summary
After disabling the Product Recommendations in the System settings, products are still being recommended for the users.
Turning off the Product recommendation from the link https://admin.atlassian.com/s/<site-id>/billing/addapplication?requestproductoptout=false also does not work.
Steps to Reproduce
- Jira Settings > System > General Configuration
- The Product Recommendation is OFF with no way to edit it.
Expected Results
With the setting disabled, we expect that no in-product recommendations in Jira Cloud will appear for admins and end-users.
Actual Results
Currently, regardless of the setting disabled, customers can still see in-product recommendations, more specifically for the below products:
- Compass
- Jira Service Management
- Atlas
- Jira Product Discovery
Aside from the in-product recommendations, under Apps, end users can still request for apps and can see the option "Recommended for your Team"
As a side-effect, this is resulting in Admins receiving unwanted product requests from end users.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
- is related to
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CLOUD-11352 Allow admins to remove the "Discover" and other products from the "Switch to" tab / application navigator
- Gathering Interest
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ACE-6241 Loading...
- relates to
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JRACLOUD-74009 Turning the Product recommendations OFF has no visible effect
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- Closed
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- Gathering Interest
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