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  1. Jira Cloud
  2. JRACLOUD-59400

"Your Mail is Rejected" Notification if mail handler fails to create ticket

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary:

      Currently, when JIRA process an email in the configured mail handler, it is either create a new ticket in the instance or silently reject the mail with some information written in the logs. Hence, it will be great if there is a notification to the sender if their email is rejected, such as how when an user is not allowed to access a certain page in JIRA.

      Steps to Reproduce:

      1. Configured JIRA Incoming Mail
      2. Make sure that the "Create Users" function is disabled
      3. Send an email to the Incoming Mail Address as an Unregistered User

      Current Result:

      • JIRA will process it and mark it as read, but the ticket is not created. The information why will be found on the logs.

      Desired Result:

      • JIRA will process it and mark it as read, but the ticket is not created. There will be a notification to the sender that the email has been rejected.

      Note:

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-75299 Jira does not bounce back emails that are not processed by incoming mail handlers which uses Default mail server

          • Low - Low priority issues
          • Closed

          Suggestion - JRACLOUD-42007 Send a reply email back to sender if JIRA could not process it

          • Closed

          Suggestion - JRACLOUD-42019 have JIRA not silently fail rejected emails for issue creation

          • Closed

          Suggestion - JRACLOUD-42445 JIRA Mail Handler should handle repeated failure to process an email better

          • Closed

          Suggestion - JRACLOUD-45249 Automatic reply/notification to the users if their emails are not processed

          • Closed

          Suggestion - JRACLOUD-77031 Messages sent by unknown customers will be silently ignored

          • Closed

          Suggestion - JRACLOUD-78116 Notification in case email to mail server fails

          • Closed

          Suggestion - JRACLOUD-80605 Mail handler failure notification

          • Closed
          is related to

          Suggestion - JRACLOUD-40831 confirming notification of ticket creation by incoming mail handler

          • Closed

          Suggestion - JRACLOUD-12649 CreateOrComment handler should accept emails without a subject or reply with a failure notice

          • Gathering Interest

          Suggestion - JRACLOUD-12650 There needs to be some way to send out an email acknowledgment for issues created via email handler

          • Gathering Interest

          Suggestion - JRACLOUD-83561 Provide notifications to Jira Admins when there are connectivity failures on incoming mail server

          • Gathering Interest

          Suggestion - JRASERVER-59400 "Your Mail is Rejected" Notification

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-80368 Return a validator error when creating issues from emails

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              52 Vote for this issue
              Watchers:
              33 Start watching this issue

              Dates

                Created:
                Updated: