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Type: Suggestion
Resolution: Unresolved
Component/s: System - Mail Server - Incoming
Labels:
- jsw-s6

UIS:
16
Support reference count:
36
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

Summary:

Currently, when JIRA process an email in the configured mail handler, it is either create a new ticket in the instance or silently reject the mail with some information written in the logs. Hence, it will be great if there is a notification to the sender if their email is rejected, such as how when an user is not allowed to access a certain page in JIRA.

Steps to Reproduce:

Configured JIRA Incoming Mail
Make sure that the "Create Users" function is disabled
Send an email to the Incoming Mail Address as an Unregistered User

Current Result:

JIRA will process it and mark it as read, but the ticket is not created. The information why will be found on the logs.

Desired Result:

JIRA will process it and mark it as read, but the ticket is not created. There will be a notification to the sender that the email has been rejected.

Note:

This should apply to JIRA Service Desk Mail Handler as well.
Documented here https://confluence.atlassian.com/jirakb/how-jira-mail-handler-deals-with-unknown-users-in-creating-issues-777005521.html

is duplicated by

JRACLOUD-75299 Jira does not bounce back emails that are not processed by incoming mail handlers which uses Default mail server

Closed

JRACLOUD-42007 Send a reply email back to sender if JIRA could not process it

Closed

JRACLOUD-42019 have JIRA not silently fail rejected emails for issue creation

Closed

JRACLOUD-42445 JIRA Mail Handler should handle repeated failure to process an email better

Closed

JRACLOUD-45249 Automatic reply/notification to the users if their emails are not processed

Closed

JRACLOUD-77031 Messages sent by unknown customers will be silently ignored

Closed

JRACLOUD-78116 Notification in case email to mail server fails

Closed

JRACLOUD-80605 Mail handler failure notification

Closed

is related to

JRACLOUD-40831 confirming notification of ticket creation by incoming mail handler

Closed

JRACLOUD-12649 CreateOrComment handler should accept emails without a subject or reply with a failure notice

Gathering Interest

JRACLOUD-12650 There needs to be some way to send out an email acknowledgment for issues created via email handler

Gathering Interest

JRACLOUD-83561 Provide notifications to Jira Admins when there are connectivity failures on incoming mail server

Gathering Interest

JRASERVER-59400 "Your Mail is Rejected" Notification

Gathering Interest

relates to

JRACLOUD-80368 Return a validator error when creating issues from emails

Gathering Interest

(3 is duplicated by, 5 is related to, 1 relates to)

Assignee:: Unassigned

Reporter:: Julian (Inactive)

Votes:: 55 Vote for this issue

Watchers:: 35 Start watching this issue

Created:: 15/Jan/2016 7:32 AM

Updated:: 25/Jun/2024 2:04 AM

Details

Description

Summary:

Steps to Reproduce:

Current Result:

Desired Result:

Note:

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