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Suggestion
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Resolution: Duplicate
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None
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6
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Background
If a customer send an email to create issue or add a comment to an issue, sometimes JIRA failed to process the email, maybe due to the Permission or even the configuration itself. At the moment, JIRA did not inform the sender that the sent email failed to be added into JIRA.
Steps to reproduce
- Create Incoming Mail Handler for Create a new issue or add a comment to an existing issue in JIRA
- Do not the Create User option, and leave Default Assignee empty
- Fill in the Forward Email field, so that any failed email will be notified to the Forward Email account
- Send an email to the Mail Handler
Expected result
Both Forward Email and email sender are notified by JIRA
Actual result
Only Forward Email account is notified of the problem
- duplicates
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JRACLOUD-59400 "Your Mail is Rejected" Notification if mail handler fails to create ticket
- Gathering Interest
- is related to
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JRASERVER-42007 Send a reply email back to sender if JIRA could not process it
- Gathering Interest