Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-12650

There needs to be some way to send out an email acknowledgment for issues created via email handler

XMLWordPrintable

    • 6
    • 29

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Atlassian Update - 23 April 2015

      Hi everyone,

      Thanks for voting and commenting on this issue. Your input in the comments helps us understand how this affects you and what you're hoping to accomplish with JIRA.

      At this time, this suggestion is not on the JIRA development roadmap. For the specific use case described below (users creating support tickets) we recommend JIRA Service Desk, which is built for internal support on JIRA. For other types of customization, please check out the add-ons mentioned in the comments (Enterprise Mail Handler for JIRA and Email This Issue).

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Dave Meyer
      dmeyer@atlassian.com
      Product Manager, JIRA Platform

      Currently, under User Default Settings, Jira allows you to decide whether users should be notified of their own changes. We've found that it is absolutely necessary to have that setting set to "NO" – that is, users should NOT be notified of their own changes. Otherwise, entirely too many notifications are sent out. This creates an issue, however. Our users are accustomed to receiving an acknowledgment that their support emails have been received. We cannot figure out a way to have such an email sent out from Jira while the "Notify users of their own changes?" setting is set to "NO".

        1. CreateIssueHandler.java
          22 kB
        2. CreateIssueHandler.java
          25 kB

              Unassigned Unassigned
              912609b306bf Matt Kenigson
              Votes:
              109 Vote for this issue
              Watchers:
              85 Start watching this issue

                Created:
                Updated: