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  1. Jira Platform Cloud
  2. JRACLOUD-21959

Enable auto-response from email-based issue creation

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      We've got an email mailbox set up and we're using the com.atlassian.jira.service.services.imap.ImapService "Create Issue Handler" to create issues. We'd like an automatic reply to be sent saying that an issue was created and providing the user with a link to that issue.

      Modifying the notification scheme will not work. Here's the problem: when the handler creates the issue, it tries to match the email address against an existing user. If it finds one, it makes that person as the reporter. There's a user preference that allows people to choose whether they want to be notified about their own changes, however. By default, people do NOT get an email based on their own changes (and this is most people's preference). No amount of tinkering with the notification scheme will override this.

      What we need here is for the email-based issue creation to ignore the user preference and send the issue creation notification email regardless.

              Unassigned Unassigned
              81035e918722 DaveT
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