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  1. Jira Cloud
  2. JRACLOUD-75299

Jira does not bounce back emails that are not processed by incoming mail handlers which uses Default mail server

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    Description

      Issue Summary

      When Jira does not process an incoming email it does not bounce the email back!

      Steps to Reproduce

      1. Configure the incoming mail handler to create/add a comment to issue
        • Do not set a default reporter.
        • Set create user to False
      1. Send an email to the mail handler's email address from a user(not in the cloud instance) with an issue-key in the subject

      Expected Results

      The email should be bounced back, possibly with an appropriate error/failure message!

      Actual Results

      The incoming email is not processed and silently ignored(not bounced back)

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              c12b62758061 David WS Ingty
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              Dates

                Created:
                Updated:
                Resolved: