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  1. Identity
  2. ID-236

User Management displays loading icon indefinitely if CDN resources are blocked/unavailable

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      If there is a problem accessing resources from CDN the User Management pages will display a loading icon indefinitely rather than displaying the correct content.

      This problem is mostly prevalent in China, where some of the CDNs that we use for jQuery/underscorejs/others are blocked by the Great Firewall.

      While not strictly a bug in User Management, we should fall back to local resources when we fail to load resources from CDN.

      When the developer tools menu is used to identify any errors it seems that a number of resources are returning 404 errors and others are timing out. See attached images for examples of errors.

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            [ID-236] User Management displays loading icon indefinitely if CDN resources are blocked/unavailable

            Renata Dornelas made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 115184 ]
            Anusha Rutnam made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Anusha Rutnam added a comment -
            Atlassian Update - December 2023

            As I did not receive any responses to this comment I am closing this ticket.

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - December 2023 As I did not receive any responses to this comment I am closing this ticket. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment -

            Are the watchers if this issue still experiencing this bug? We have not had any recent reports. Thank you!

            Anusha Rutnam added a comment - Are the watchers if this issue still experiencing this bug? We have not had any recent reports. Thank you!
            SET Analytics Bot made changes -
            Support reference count Original: 50 New: 51
            SET Analytics Bot made changes -
            Support reference count Original: 51 New: 50
            Bugfix Automation Bot made changes -
            Support reference count Original: 50 New: 51
            Matthew Ho (Inactive) made changes -
            Assignee New: Kieren [ kdight ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 51 New: 50
            K. Yamamoto made changes -
            Link New: This issue is related to CLOUD-10692 [ CLOUD-10692 ]

              kdight Kieren (Inactive)
              mpaisley Mel Paisley
              Affected customers:
              7 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: