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  1. Identity
  2. ID-236

User Management displays loading icon indefinitely if CDN resources are blocked/unavailable

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    Description

      If there is a problem accessing resources from CDN the User Management pages will display a loading icon indefinitely rather than displaying the correct content.

      This problem is mostly prevalent in China, where some of the CDNs that we use for jQuery/underscorejs/others are blocked by the Great Firewall.

      While not strictly a bug in User Management, we should fall back to local resources when we fail to load resources from CDN.

      When the developer tools menu is used to identify any errors it seems that a number of resources are returning 404 errors and others are timing out. See attached images for examples of errors.

      Attachments

        1. usermanagement2.png
          usermanagement2.png
          384 kB
        2. usermanagement1.png
          usermanagement1.png
          176 kB

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. ID-22 Broken User Management due to CDN Access

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. ID-224 Users from China cannot see image for User Verification (Captcha)

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-7271 Billing pages do not load from China

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-9653 Users in China can't use User Management features

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-10692 Atlassian Cloud Performance from within China

          • High - High priority issues
          • Needs Triage
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              kdight Kieren (Inactive)
              mpaisley Mel Paisley
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