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  1. Confluence Data Center
  2. CONFSERVER-6404

Users from LDAP do not appear in people directory or search results until they have logged in

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      This is due to the mechanism we use for generating the people directory: it searches the Confluence index for user profile records.

      User profiles are only created when a user logs in for the first time.

            [CONFSERVER-6404] Users from LDAP do not appear in people directory or search results until they have logged in

            edith (Inactive) added a comment -

            I'm marking this issue resolved as we already have https://jira.atlassian.com/browse/CONF-28615 raised as a regression.

            edith (Inactive) added a comment - I'm marking this issue resolved as we already have https://jira.atlassian.com/browse/CONF-28615 raised as a regression.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi veerle.creyns@medecbenelux.be, sorry to hear you're hitting this. Would you be able to create a ticket in our Support Site, https://support.atlassian.com, so we can help you look into what's going on with your instance?

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi veerle.creyns@medecbenelux.be , sorry to hear you're hitting this. Would you be able to create a ticket in our Support Site, https://support.atlassian.com , so we can help you look into what's going on with your instance?

            Veerle Creyns added a comment -

            We have the same problem, but the work arounds suggested did not help.
            I have a user, who already logged on (you can see this in the userlist as administrator) but doesn't show up in the people directory, hence also not in the share list.
            I opened http://wiki/display/~jdoe for the user, and I can see his details in that case, but even opening this for 15 min didn't solve the problem.
            Reindexing (our database is not so big yet, so it's possible) didn't solve the problem also.
            Is there another workaround to get the user in the people directory?

            Thanks

            Veerle Creyns added a comment - We have the same problem, but the work arounds suggested did not help. I have a user, who already logged on (you can see this in the userlist as administrator) but doesn't show up in the people directory, hence also not in the share list. I opened http://wiki/display/~jdoe for the user, and I can see his details in that case, but even opening this for 15 min didn't solve the problem. Reindexing (our database is not so big yet, so it's possible) didn't solve the problem also. Is there another workaround to get the user in the people directory? Thanks

            Joe Thompson added a comment -

            We're having this problem with users from JIRA. We're not using LDAP.

            Joe Thompson added a comment - We're having this problem with users from JIRA. We're not using LDAP.

            Konstantin Shtennikov added a comment -

            Problem solved (for me)
            I simple rebuild index and user was found!

            Konstantin Shtennikov added a comment - Problem solved (for me) I simple rebuild index and user was found!

            Konstantin Shtennikov added a comment - - edited

            Hi!
            Im not Lineker , but raise a ticket CSP-91439
            We have the same problem

            Konstantin Shtennikov added a comment - - edited Hi! Im not Lineker , but raise a ticket CSP-91439 We have the same problem

            Matt Ryall added a comment -

            Hi Lineker - thanks for your comment. Can you please raise a support ticket at https://support.atlassian.com, and we'll try to work through your problem there?

            Matt Ryall added a comment - Hi Lineker - thanks for your comment. Can you please raise a support ticket at https://support.atlassian.com , and we'll try to work through your problem there?

            Rumceisz added a comment -

            Hi All,

            it still doesn't work for me:

            • The user has already logged in
            • I saw his Profile Page and I edited his details and saved
              Still cannot find the user in the Insert Link menu.

            Can you please help?
            We have version 4.2.3

            Thanks in advance!

            Rumceisz added a comment - Hi All, it still doesn't work for me: The user has already logged in I saw his Profile Page and I edited his details and saved Still cannot find the user in the Insert Link menu. Can you please help? We have version 4.2.3 Thanks in advance!

            Chad Barnes added a comment - - edited

            The fix detailed here – https://confluence.atlassian.com/display/DEV/Enabling+Contributor+Filtering+for+Search – doesn't appear to work in Confluence 4.2.1. It returns no progress.

            Chad Barnes added a comment - - edited The fix detailed here – https://confluence.atlassian.com/display/DEV/Enabling+Contributor+Filtering+for+Search – doesn't appear to work in Confluence 4.2.1. It returns no progress.

            Chad Barnes added a comment -

            I would like to see this issue resolved very soon. It has real implications for enterprise collaboration. Many enterprises are going to use external user management and will have thousands of users automatically-added to the system. It will be ridiculous if those users cannot receive "shares" or "mentions" simply because they haven't logged in yet. In fact, sharing content is one of the easiest ways to get somebody interested in logging-in.

            Chad Barnes added a comment - I would like to see this issue resolved very soon. It has real implications for enterprise collaboration. Many enterprises are going to use external user management and will have thousands of users automatically-added to the system. It will be ridiculous if those users cannot receive "shares" or "mentions" simply because they haven't logged in yet. In fact, sharing content is one of the easiest ways to get somebody interested in logging-in.

              dtaylor David Taylor (Inactive)
              matt@atlassian.com Matt Ryall
              Affected customers:
              24 This affects my team
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: