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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      The mail error queue is currently useless.

      • You have no indication what the error is
      • All you can do is "resend all" or "delete all"

      We need to work on the same principles as an MTA.

      • If an error is permanent, give up and log the error somewhere.
      • If an error is transient, put it on a queue to resend after a few hours.
      • If a transient error keeps happening for a certain amount of time, give up and log the error somewhere.

      Also useful would be:

      • Keep track of users whose mail fails repeatedly, and stop sending them anything. Flag the account, and have a big note on their profile page saying "Notifications are currently disabled for this account due to repeated mail delivery failures. Please turn notifications back on on your notifications preferences page."
      • Mail fails with 'was not a permissible recipient' error should go to Error Queue
      • Notification email queue should persist across restarts of Confluence (CONF-3556)

        1. screenshot-1.jpg
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          Christopher Taleck

            [CONFCLOUD-3231] Fix the mail error queue

            Dylan added a comment -
            Atlassian Update - May 13, 2025

            Hi everyone,

            Thank you for bringing this Suggestion to our attention. As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity for an extended period of time, this Suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. If you’re interested in what’s planned or coming soon, check out our Cloud Roadmap.

            In addition, if you feel like this Suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products - Atlassian Cloud Product Management

            Dylan added a comment - Atlassian Update - May 13, 2025 Hi everyone, Thank you for bringing this Suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity for an extended period of time, this Suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. If you’re interested in what’s planned or coming soon, check out our Cloud Roadmap . In addition, if you feel like this Suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products - Atlassian Cloud Product Management

            This issue causes the confluence log file to fill. Please address fixing this problem.

            Mary Washburn added a comment - This issue causes the confluence log file to fill. Please address fixing this problem.

            To make the View Mail Queue > Error Queue more useable, I suggest adding a 'To' address field so you know who it is being sent to. And if it is a bad e-mail address, the option to delete the selected mail would also be useful.

            Christopher Taleck added a comment - To make the View Mail Queue > Error Queue more useable, I suggest adding a 'To' address field so you know who it is being sent to. And if it is a bad e-mail address, the option to delete the selected mail would also be useful.

            Don Willis added a comment - - edited

            This issue can still lead to an OutOfMemoryError (as described by CONF-3333). It just requires more items in the error queue now. I measure <= 280 messages taking up 30 MB. That's still pretty bad. This queue needs to be persisted in the Database as suggested in CONF-3556.

            Don Willis added a comment - - edited This issue can still lead to an OutOfMemoryError (as described by CONF-3333 ). It just requires more items in the error queue now. I measure <= 280 messages taking up 30 MB. That's still pretty bad. This queue needs to be persisted in the Database as suggested in CONF-3556 .

            Sulka Haro added a comment -

            While working at this, could you make this happen to Jira too? The exact same issues affect Jira.

            Sulka Haro added a comment - While working at this, could you make this happen to Jira too? The exact same issues affect Jira.

            We need to consider persisting the error queue so that valid emails are not lost during a restart.

            Daniel Ostermeier added a comment - We need to consider persisting the error queue so that valid emails are not lost during a restart.

              Unassigned Unassigned
              cmiller@atlassian.com Charles Miller (Inactive)
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                Updated:
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