Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-966

Create SLA goal using days or weeks

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, SLA goals can be created using hours and minutes (eg. 4h 30m). If you want to create a goal which is a few days, you still have to use hours (eg. 168h for 1 week).

      It would be easier if you are able to use days or weeks to create a goal (eg. 7d or 1w).

          Form Name

            [JSDSERVER-966] Create SLA goal using days or weeks

            Jessica Lavas added a comment - - edited

            Hi, I can only see hours as the SLA goals I am allowed to enter. How do I access days or weeks? Is this still only available in the server version?

            Jessica Lavas added a comment - - edited Hi, I can only see hours as the SLA goals I am allowed to enter. How do I access days or weeks? Is this still only available in the server version?
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010916 ] New: JAC Suggestion Workflow 3 [ 3646231 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664714 ] New: JAC Suggestion Workflow [ 3010916 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325603 ] New: Confluence Workflow - Public Facing v4 [ 2664714 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053506 ] New: JSD Suggestion Workflow - TEMP [ 2325603 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048631 ] New: JSD Suggestion Workflow [ 2053506 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279861 ] New: JSD Suggestion Workflow - TEMP [ 2048631 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, SLA goals can be created using hours and minutes (eg. 4h 30m). If you want to create a goal which is a few days, you still have to use hours (eg. 168h for 1 week).

            It would be easier if you are able to use days or weeks to create a goal (eg. 7d or 1w).             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-966].
              {panel}

            At the moment, SLA goals can be created using hours and minutes (eg. 4h 30m). If you want to create a goal which is a few days, you still have to use hours (eg. 168h for 1 week).

            It would be easier if you are able to use days or weeks to create a goal (eg. 7d or 1w).
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-966 [ JSDCLOUD-966 ]
            lingbo (Inactive) made changes -
            Link New: This issue relates to JSD-706 [ JSD-706 ]

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: