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  1. Jira Service Management Data Center
  2. JSDSERVER-8446

Customfield description show <p> tag in bulk edit - detail screen

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Custom field description in Jira shows <p> tag in bulk edit - detail screen

      Steps to reproduce:

      • Create a JSD service desk (enable it on top an JIRA project, for example)
      • On the customer portal, raise a request.
      • Search for the issue under the project. Select and follow the JIRA Bulk Edit wizard
      • On Step 3 of 4: Operation Details, scroll to "Change Customer Request Type"

      Expected results:

      • The description is displayed without appending the "<p>" at the start / and of the description

      Actual results

      • Notice the description of the field is "<p>Holds information about which Service Desk was used to create an issue. This custom field is created programmatically. Please do not remove.</p>"

      Notes

      • The description is displayed correctly under JIRA BTF
      • The issue is not cause to JSD customfield's description, which is just plain text. The issue can be observed on some custom field like JIRA Agile "Change Developer"

      Workaround

      There is currently no workaround for this issue.

        1. BTF.png
          17 kB
          Kiran
        2. OD.png
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          Kiran
        3. Screen Shot 2014-10-10 at 2.22.39 PM.png
          42 kB
          Kiran
        4. Screenshot 2021-09-29 at 2.12.14 PM.png
          272 kB
          Deepak Kumar

            [JSDSERVER-8446] Customfield description show <p> tag in bulk edit - detail screen

            Daniel Rauf made changes -
            Remote Link Original: This issue links to "SSE-827 (Bulldog)" [ 558128 ] New: This issue links to "SSE-827 (JIRA Server (Bulldog))" [ 558128 ]
            Daniel Rauf made changes -
            Remote Link Original: This issue links to "JPOS-5291 (Bulldog)" [ 588995 ] New: This issue links to "JPOS-5291 (JIRA Server (Bulldog))" [ 588995 ]
            Daniel Rauf made changes -
            Remote Link Original: This issue links to "MNSTR-5248 (Bulldog)" [ 561258 ] New: This issue links to "MNSTR-5248 (JIRA Server (Bulldog))" [ 561258 ]
            Anh Nguyen made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Rob made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 662300 ]
            SET Analytics Bot made changes -
            UIS Original: 264 New: 263
            SET Analytics Bot made changes -
            UIS Original: 281 New: 264
            Bartosz Ornatowski made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Leonardo Souto made changes -
            Status Original: Short Term Backlog [ 12074 ] New: Needs Triage [ 10030 ]
            SET Analytics Bot made changes -
            UIS Original: 128 New: 281

              Unassigned Unassigned
              chuynhminh Chau Huynh Minh (Inactive)
              Affected customers:
              102 This affects my team
              Watchers:
              91 Start watching this issue

                Created:
                Updated:
                Resolved: