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  1. Jira Cloud
  2. JRACLOUD-40434

Customfield description on JIRA OD show <p> tag in bulk edit - detail screen

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    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Steps:

      • Create a JSD service desk (enable it on top an JIRA project, for example)
      • On the customer portal, raise a request.
      • Search for the issue under the project. Select and follow the JIRA Bulk Edit wizard
      • On Step 3 of 4: Operation Details, scroll to "Change Customer Request Type"
      • Notice the description of the field is "<p>Holds information about which Service Desk was used to create an issue. This custom field is created programmatically. Please do not remove.</p>"

      Expected result:

      • The description is displayed without appending the "<p>" at the start / and of the description

      Note:

      • The description is displayed correctly under JIRA BTF
      • The issue is not cause to JSD customfield's description, which is just plain text. The issue can be observed on some custom field like JIRA Agile "Change Developer"

      Attachments

        1. BTF.png
          BTF.png
          17 kB
        2. image-2018-01-24-16-09-30-397.png
          image-2018-01-24-16-09-30-397.png
          27 kB
        3. image-2018-01-30-21-42-49-407.png
          image-2018-01-30-21-42-49-407.png
          227 kB
        4. image-2018-01-30-21-44-10-487.png
          image-2018-01-30-21-44-10-487.png
          65 kB
        5. OD.png
          OD.png
          19 kB
        6. Screen Shot 2014-10-10 at 2.22.39 PM.png
          Screen Shot 2014-10-10 at 2.22.39 PM.png
          42 kB

        Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1598 Request Participants description contains html tags

          • Low - Low priority issues
          • Closed
          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-59186 Custom field description contains HTML tags

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-66381 Description of the User Picker custom field does not display formatted text

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-67078 <p> HTML Showing on user picker custom field.

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-66006 Description of some custom fields are converted to HTML

          • Medium - Medium priority issues
          • Gathering Impact
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-8446 Customfield description show <p> tag in bulk edit - detail screen

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-41599 Field description is not shown in quick-edit mode for the description field itself

          • Low - Low priority issues
          • Closed

          KBE-188 Loading...

          Activity

            People

              Unassigned Unassigned
              chuynhminh Chau Huynh Minh (Inactive)
              Votes:
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              Dates

                Created:
                Updated:
                Resolved: