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  1. Jira Cloud
  2. JRACLOUD-66006

Description of some custom fields are converted to HTML

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    Description

      Summary

      Jira Cloud may display custom field descriptions as HTML text in screens rather than text, even though no HTML is added to the description

      This can be seen in issue create/edit or even bulk edit screen. This seems to be reliable with user custom fields, like 'Single User Picker' or even 'Request Participants' and 'Organization'.

      Not all custom fields cause this problem. Here are some fields that cause it:

      1. Organisations, Approvers and Request Participants show description as HTML without any changes required
      2. User custom fields (single user, multiple users, etc.)
      3. 'Reporter' field
      4. Attachment field

      Original reports also mentioned the 'attachment' field had the same problem.

      This also causes conversions to HTML entities. For example, the character '<' is converted to '&lt'.

      Example:

      Steps to Reproduce

      1. Add a description to any of the fields listed in the Field Configuration
      2. Add it to a screen
      3. Open the screen (for example, if you added to the edit screen in a project, edit an issue)

      Expected Results

      The description shows as text

      Actual Results

      Descriptions show are converted to HTML.

      Workaround

      None so far. Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

      Attachments

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        7. Screenshot 2021-03-22 at 4.13.46 PM.png
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        9. screenshot-3.png
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        10. SingleUserPicker.png
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              2239430e27fb Ahmud Auleear
              scranford Shawn C
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              Dates

                Created:
                Updated: