Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-8446

Customfield description show <p> tag in bulk edit - detail screen


      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.


      Custom field description in Jira shows <p> tag in bulk edit - detail screen

      Steps to reproduce:

      • Create a JSD service desk (enable it on top an JIRA project, for example)
      • On the customer portal, raise a request.
      • Search for the issue under the project. Select and follow the JIRA Bulk Edit wizard
      • On Step 3 of 4: Operation Details, scroll to "Change Customer Request Type"

      Expected results:

      • The description is displayed without appending the "<p>" at the start / and of the description

      Actual results

      • Notice the description of the field is "<p>Holds information about which Service Desk was used to create an issue. This custom field is created programmatically. Please do not remove.</p>"


      • The description is displayed correctly under JIRA BTF
      • The issue is not cause to JSD customfield's description, which is just plain text. The issue can be observed on some custom field like JIRA Agile "Change Developer"


      There is currently no workaround for this issue.

        1. BTF.png
          17 kB
        2. OD.png
          19 kB
        3. Screen Shot 2014-10-10 at 2.22.39 PM.png
          Screen Shot 2014-10-10 at 2.22.39 PM.png
          42 kB
        4. Screenshot 2021-09-29 at 2.12.14 PM.png
          Screenshot 2021-09-29 at 2.12.14 PM.png
          272 kB

            Unassigned Unassigned
            chuynhminh Chau Huynh Minh (Inactive)
            102 Vote for this issue
            91 Start watching this issue