Hi everyone,

Thank you for your interest in this issue.

After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’.

We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention.

The related public bug ticket (JSDSERVER-3597) will be reopened and triaged accordingly - please follow progress on that ticket.

Kind regards,

Charlie

Jira Service Management, Server & Data Center

Hi All,

Firstly, thanks for your feedback, passion, and advocacy for this suggestion. Please accept my apologies for allowing this issue to remain open for some time without clear direction from Atlassian.

We're always working hard to improve Jira Service Desk for every user, by balancing the short and long-term needs of our customers. In this instance, we’re exploring the right approach to address this fix and would continue to gather interest as we come up with an approach that works for the majority of our customers.

Please watch the ticket for any future updates.  

Thank you,
The Jira Service Desk Team

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.