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  1. Jira Service Management Data Center
  2. JSDSERVER-5911

Allow Jira Service Desk portal notification to use an Email Settings from Jira General Configurationn

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Details

    • Suggestion
    • Resolution: Tracked Elsewhere
    • None
    • None
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Atlassian Update – 24 March 2021

      Hi everyone,

      Thank you for your interest in this issue.

      After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’.

      We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention.

      The related public bug ticket (JSDSERVER-3597) will be reopened and triaged accordingly - please follow progress on that ticket.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Problem Definition

      Currently, Jira service desk portal notification is using a different notification header that uses in Jira notification.

      Jira Service Desk Portal notification

      Jira notification

       

      Jira notification email is using an Email from settings from Jira General configuration:

      Suggested Solution

      It will be better if service desk notification will follow the same template settings while sending email notification.

      Attachments

        1. jira notification email.png
          jira notification email.png
          22 kB
        2. screenshot-1.png
          screenshot-1.png
          59 kB
        3. service desk notification email.jpg
          service desk notification email.jpg
          44 kB

        Issue Links

          duplicates

          Suggestion - JSDSERVER-702 Use Jira's 'Email From' configuration in Jira Service Desk Notifications

          • Closed
          is superseded by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3597 The "From:" header format in notification emails do not match the format specified in JIRA's General Configuration

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              abinomar Amirul Ikhwan Omar (Inactive)
              Votes:
              11 Vote for this issue
              Watchers:
              6 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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