Details
-
Bug
-
Resolution: Fixed
-
Medium
-
2.5.9
-
5
-
57
-
Description
Hi everyone,
This bug has been reopened after further investigation of the related suggestion ticket (JSDSERVER-702). We believe it was incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’.
We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve.
Please follow progress on this ticket.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Summary
The "From:" header format in notification emails do not match format specified in JIRA's General Configuration
Steps to Reproduce
- Go to JIRA's General Configuration page and check the Email from configuration. By Default this is ${fullname} (JIRA)
- Do something in a JIRA core project that would trigger a notification.
- Go to the email client. You should see the From header of the notification something like John Doe (JIRA)}
- Now go to a JIRA Service Desk project and then do an action that results in a notification
- Go to the email client
Expected Results
You would expect the From header of the notification to be something like John Doe (JIRA)}
Actual Results
the From header of the notification email is simply John Doe
Attachments
Issue Links
- is related to
-
-
- Closed
-
-
JSDSERVER-702 Use Jira's 'Email From' configuration in Jira Service Desk Notifications
- Closed
- relates to
-
-
- Needs Triage
-
- supersedes
-
- Closed
-
- Closed
-
- Closed
- was cloned as
-
QUALITY-483 Loading...