• Type: Suggestion
• Resolution: Tracked Elsewhere
• Fix Version/s: None
• Component/s: None
• Labels:

  None

1. jira notification email.png

   11/Jul/2018 8:42 AM

   22 kB

   Amirul Ikhwan Omar

2. screenshot-1.png

   11/Jul/2018 8:44 AM

   59 kB

   Amirul Ikhwan Omar

3. service desk notification email.jpg

   11/Jul/2018 8:37 AM

   44 kB

   Amirul Ikhwan Omar

[JSDSERVER-5911] Allow Jira Service Desk portal notification to use an Email Settings from Jira General Configurationn

Charlie Marriott made changes - 24/Mar/2021 5:14 AM

Resolution		New: Tracked Elsewhere [ 15 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Charlie Marriott made changes - 24/Mar/2021 5:14 AM

Link

New: This issue is superseded by JSDSERVER-3597 [ JSDSERVER-3597 ]

Collapse comment: Charlie Marriott added a comment - 24/Mar/2021 5:14 AM

Charlie Marriott added a comment - 24/Mar/2021 5:14 AM

Atlassian Update – 24 March 2021

Hi everyone,

Thank you for your interest in this issue.

After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’.

We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention.

The related public bug ticket (JSDSERVER-3597) will be reopened and triaged accordingly - please follow progress on that ticket.

Kind regards,

Charlie

Jira Service Management, Server & Data Center

Expand comment: Charlie Marriott added a comment - 24/Mar/2021 5:14 AM

Charlie Marriott added a comment - 24/Mar/2021 5:14 AM Atlassian Update – 24 March 2021 Hi everyone, Thank you for your interest in this issue. After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the global Jira setting for ‘email from’ . We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention. The related public bug ticket ( JSDSERVER-3597 ) will be reopened and triaged accordingly - please follow progress on that ticket. Kind regards, Charlie Jira Service Management, Server & Data Center

Charlie Marriott made changes - 24/Mar/2021 5:13 AM

Description

Original: h3. Problem Definition Currently, Jira service desk portal notification is using a different notification header that uses in Jira notification. h4. *Jira Service Desk Portal notification* !service desk notification email.jpg|thumbnail! h4. *Jira notification* !jira notification email.png|thumbnail!  Jira notification email is using an *Email from* settings from Jira General configuration:  !screenshot-1.png|thumbnail! h3. Suggested Solution It will be better if service desk notification will follow the same template settings while sending email notification.

New: {panel:title=Atlassian Update – 24 March 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. After investigating this request further, we believe it has been incorrectly categorised as a feature suggestion rather than a bug. Jira Service Management notifications are currently not respecting the [global Jira setting for ‘email from’|https://confluence.atlassian.com/adminjiraserver/configuring-jira-application-options-938847824.html#ConfiguringJiraapplicationoptions-settingsGeneralsettings]. We understand that this issue can cause confusion for your customers and it is an issue we would like to resolve. Thank you for your votes and comments on this ticket, it has surfaced it for our attention. The related public bug ticket ([JSDSERVER-3597|https://jira.atlassian.com/browse/JSDSERVER-3597]) will be reopened and triaged accordingly - please follow progress on that ticket. Kind regards, Charlie Jira Service Management, Server & Data Center{panel} h3. Problem Definition Currently, Jira service desk portal notification is using a different notification header that uses in Jira notification. h4. *Jira Service Desk Portal notification* !service desk notification email.jpg|thumbnail! h4. *Jira notification* !jira notification email.png|thumbnail!  Jira notification email is using an *Email from* settings from Jira General configuration:  !screenshot-1.png|thumbnail! h3. Suggested Solution It will be better if service desk notification will follow the same template settings while sending email notification.

Katherine Yabut made changes - 19/Sep/2019 5:55 AM

Workflow

Original: JAC Suggestion Workflow [ 3012255 ]

New: JAC Suggestion Workflow 3 [ 3647233 ]

Andy Nguyen (Inactive) made changes - 20/Feb/2019 10:38 AM

Link

New: This issue duplicates JSDSERVER-702 [ JSDSERVER-702 ]

Owen made changes - 21/Nov/2018 5:43 AM

Workflow

Original: Confluence Workflow - Public Facing v4 [ 2743482 ]

New: JAC Suggestion Workflow [ 3012255 ]

Amirul Ikhwan Omar (Inactive) made changes - 03/Aug/2018 1:10 AM

Summary

Original: Allow Jira Service Desk portal notification to use an Email from Settings from Jira General Configurationn

New: Allow Jira Service Desk portal notification to use an Email Settings from Jira General Configurationn

Amirul Ikhwan Omar (Inactive) made changes - 03/Aug/2018 1:10 AM

Summary

Original: Allow Jira Service Desk portal notification to use a Email from Settings from Jira General Configuration

New: Allow Jira Service Desk portal notification to use an Email from Settings from Jira General Configurationn

SET Analytics Bot made changes - 13/Jul/2018 1:56 AM

Support reference count

New: 1

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