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  1. Jira Service Management Data Center
  2. JSDSERVER-1188

Change from name on issue created notifications sent to customers

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

      When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.

      • If this message appeared "from" service desk it would reduce the potential for confusion

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-956 Reporter display name used as from name in email notifications

          • Medium - Medium priority issues
          • Closed

          Suggestion - JSDSERVER-702 Use Jira's 'Email From' configuration in Jira Service Desk Notifications

          • Closed
          relates to

          Suggestion - JSDCLOUD-1188 Change from name on issue created notifications sent to customers

          • Closed
          mentioned in

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync