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  1. Jira Service Management Data Center
  2. JSDSERVER-1188

Change from name on issue created notifications sent to customers

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

      When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.

      • If this message appeared "from" service desk it would reduce the potential for confusion

            [JSDSERVER-1188] Change from name on issue created notifications sent to customers

            Joseph Huynh (Inactive) added a comment -

            This issue is a duplicate of JSD-702. Please follow that one instead

            Joseph Huynh (Inactive) added a comment - This issue is a duplicate of JSD-702 . Please follow that one instead

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: