[JSDSERVER-956] Reporter display name used as from name in email notifications

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 2.0.4, 2.1-OD-04
Affects Version/s: 2.0.2
Component/s: Email - Outgoing
Labels:
- affects-cloud
- affects-server

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

Reporter display name used as From Name in email notifications

      new ServiceDeskEmail(
        recipient = reporter,
        fromName = reporter.getDisplayName,

The above appears multiple times in servicedesk/plugin/src/main/scala/com/atlassian/servicedesk/internal/notifications/render/ServiceDeskIssueNotificationRenderer.scala

When the email is rendered and sent:

2014-10-09 19:39:55,344 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] DATA
2014-10-09 19:39:55,389 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] 354 End data with <CR><LF>.<CR><LF>
2014-10-09 19:39:55,455 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] Date: Thu, 9 Oct 2014 19:39:54 -0500 (CDT)
From: sxsw <jiratest@XXX>
Reply-To: jt-two@XXX
To: sxsw@XXX
Message-ID: <JIRA.10500.XXX.15.XXX@Atlassian.JIRA>
In-Reply-To: <JIRA.10500.XXX@Atlassian.JIRA>
References: <JIRA.10500.XXX@Atlassian.JIRA> <JIRA.10500.XXX@READ>

Reporter = sxsw
Outgoing SMTP Mail server address = jiratest
Service desk's inbound email address = jt-two

Notice the "From:" inside the mailitem content. The name attached to "From" should be the name of the service desk or the name of the agent leaving the comment.

This causes some mail clients, including Outlook, to show the messages as being from the reporter instead of from JIRA Service Desk.

is duplicated by

JSDSERVER-994 Notification email shows reporter name instead of agent’s name in "From Field"

Closed

JSDSERVER-862 Unexpected notifications sent to customer/reporter

Closed

relates to

JSDCLOUD-956 Reporter display name used as from name in email notifications

Closed

JSDSERVER-1188 Change from name on issue created notifications sent to customers

Closed

mentioned in: Page Failed to load; Page Loading...; Page Loading...; Page Loading...; Page Loading...

was cloned as: DESK-3647 Loading...

(4 mentioned in, 1 was cloned as)

Form Name

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2305428 ]	New: JAC Bug Workflow v3 [ 3125879 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059395 ]

New: JSD Bug Workflow v5 - TEMP [ 2305428 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056836 ]

New: JSD Bug Workflow v5 [ 2059395 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956114 ]

New: JSD Bug Workflow v5 - TEMP [ 2056836 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615546 ]

New: JSD Bug Workflow v5 [ 1956114 ]

jonah (Inactive) made changes - 02/Apr/2017 11:42 AM

Description

Original: Reporter display name used as From Name in email notifications

{noformat}
      new ServiceDeskEmail(
        recipient = reporter,
        fromName = reporter.getDisplayName,
{noformat}

The above appears multiple times in servicedesk/plugin/src/main/scala/com/atlassian/servicedesk/internal/notifications/render/ServiceDeskIssueNotificationRenderer.scala

When the email is rendered and sent:

{noformat}
2014-10-09 19:39:55,344 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] DATA
2014-10-09 19:39:55,389 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] 354 End data with <CR><LF>.<CR><LF>
2014-10-09 19:39:55,455 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] Date: Thu, 9 Oct 2014 19:39:54 -0500 (CDT)
From: sxsw <jiratest@XXX>
Reply-To: jt-two@XXX
To: sxsw@XXX
Message-ID: <JIRA.10500.XXX.15.XXX@Atlassian.JIRA>
In-Reply-To: <JIRA.10500.XXX@Atlassian.JIRA>
References: <JIRA.10500.XXX@Atlassian.JIRA> <JIRA.10500.XXX@READ>
{noformat}
* Reporter = sxsw
* Outgoing SMTP Mail server address = jiratest
* Service desk's inbound email address = jt-two

Notice the "From:" inside the mailitem content. The name attached to "From" should be the name of the service desk or the name of the agent leaving the comment.

This causes some mail clients, including Outlook, to show the messages as being from the reporter instead of from JIRA Service Desk.

New: {panel:bgColor=#e7f4fa}
  *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-956].
  {panel}

Reporter display name used as From Name in email notifications

{noformat}
      new ServiceDeskEmail(
        recipient = reporter,
        fromName = reporter.getDisplayName,
{noformat}

The above appears multiple times in servicedesk/plugin/src/main/scala/com/atlassian/servicedesk/internal/notifications/render/ServiceDeskIssueNotificationRenderer.scala

When the email is rendered and sent:

{noformat}
2014-10-09 19:39:55,344 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] DATA
2014-10-09 19:39:55,389 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] 354 End data with <CR><LF>.<CR><LF>
2014-10-09 19:39:55,455 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] Date: Thu, 9 Oct 2014 19:39:54 -0500 (CDT)
From: sxsw <jiratest@XXX>
Reply-To: jt-two@XXX
To: sxsw@XXX
Message-ID: <JIRA.10500.XXX.15.XXX@Atlassian.JIRA>
In-Reply-To: <JIRA.10500.XXX@Atlassian.JIRA>
References: <JIRA.10500.XXX@Atlassian.JIRA> <JIRA.10500.XXX@READ>
{noformat}
* Reporter = sxsw
* Outgoing SMTP Mail server address = jiratest
* Service desk's inbound email address = jt-two

Notice the "From:" inside the mailitem content. The name attached to "From" should be the name of the service desk or the name of the agent leaving the comment.

This causes some mail clients, including Outlook, to show the messages as being from the reporter instead of from JIRA Service Desk.

jonah (Inactive) made changes - 02/Apr/2017 11:42 AM

Link

New: This issue relates to ~~JSDCLOUD-956~~ [ ~~JSDCLOUD-956~~ ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:32 AM

Labels

Original: affects-server

New: affects-cloud affects-server

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:58 AM

Labels

New: affects-server

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602945 ]

New: JSD Bug Workflow v4 [ 1615546 ]

Assignee:: Unassigned

Reporter:: Tim Evans (Inactive)

Affected customers:: 4 This affects my team

Watchers:: 11 Start watching this issue

Created:: 14/Oct/2014 7:59 PM

Updated:: 27/Mar/2019 5:47 AM

Resolved:: 03/Nov/2014 1:44 AM

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